Returns Policy

Thank you for purchasing from our store. We work with Gelato to provide high-quality print-on-demand products and aim to ensure that you are satisfied with your order. Below is our returns policy to address any issues you might encounter.

Contact Information

If you experience any issues with your order, please contact us directly via cabinacrylics@outlook.com or use the contact form on our website under the “Contact” section. We will handle your concerns promptly and liaise with Gelato as necessary.

When contacting us, please provide:

  • Your order number.
  • A clear description of the issue.
  • Photos of any damage or defects, if applicable.

You must report any issues within 30 days of receiving your order to be eligible for resolution.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or not as described, we will replace the item or issue a refund at no additional cost to you. Please notify us within 30 days of receipt, including photos to verify the issue.

Lost Orders

If your order does not arrive within the expected delivery window, please contact us as soon as possible but no later than 30 days after the estimated delivery date. We will arrange for a replacement to be sent to you.

Returns and Cancellations

As all products are custom-made to order, we do not accept returns for reasons such as buyer’s remorse or incorrect order details provided by the customer.

Cancellations: Orders can only be canceled before they enter the production process. Once production begins, cancellations are not possible. If you need to cancel, please contact us immediately after placing your order.

Customer Responsibilities

Please ensure the following before placing an order:

  • Double-check all personal and shipping details.
  • Review the product specifications to ensure they meet your expectations.

Mistakes in order details that result in incorrect or undeliverable items are the responsibility of the customer.

How We Handle Issues

Once we receive your report, we will:

  1. Acknowledge your message within 24–48 hours.
  2. Work with Gelato to investigate the issue.
  3. Provide a resolution, such as a replacement or refund, as applicable.

We are committed to ensuring your satisfaction and will work diligently to resolve any issues with your order. Please feel free to reach out to us with any questions or concerns.